Home Lending Payment FAQs

Sign in at chase.com, choose your mortgage or home equity account and choose "Set up" located under "Amount due".

• For a mortgage account, you can choose "Monthly," "Twice a month" or "Every two weeks".
• Home equity accounts can be paid monthly.

What are the advantages of automatic payments?

You don’t need to remember or worry about missing a payment.

If you set up automatic payments with Chase, we will automatically update your payment amount after any changes due to escrow (taxes and insurance) or changes in your interest rate.

Will you ALWAYS withdraw my automatic payment even if I’ve made another payment?

For mortgages: We will withdraw another payment automatically even if you’ve made a payment through a branch, online, mail or phone. We would apply this automatic payment to the next payment that’s due.

For home equity loans and lines of credit: We won't withdraw another payment automatically if you’ve made a payment through a branch, online, mail or phone.

How do I make a mortgage payment by phone?

Call us at 1-833-PayChase (1-833-729-2427).

Can I add additional principal or escrow payment to my account?

You can make these additional one-time payments on chase.com or the Chase Mobile ® app. With the automatic payments program, you can also have additional principal added into each payment.

How do I make an escrow shortage payment online?

Sign into your chase.com account and follow these steps:

1. From your mortgage loan account, choose Pay Mortgage
2. Choose the Principal/escrow/fee only option
3. Enter the shortage amount you want to pay in the Additional escrow/shortage and choose Pay this bill

How do I know you received my payment?

You'll see your payment reflected online within three days. If you're signed up for flexible payments, you'll be able to see your payment online in “unapplied” funds. Once you have made all of your payments for the next full monthly installment, we'll post your payment.

If I pay more than my regular mortgage payment, will Chase apply it to paying down my principal?

Generally, yes, as long as you’re current with your mortgage and you haven’t given us other instructions.

What are the cutoff times for posting a payment?

We’ll post your payment today if we receive it by 7:30 PM ET Monday to Friday.

You should see your payment online within three business days. You may be charged a late fee if you don’t make a full payment by the end of your grace period.

How do interest and payments work on mortgages?

The amount of interest you pay monthly on a mortgage is determined by your interest rate and the remaining principal balance. We use the last month’s principal balance to calculate the amount of interest due. We apply the rest of your payment to principal and escrow as needed.

Does it matter when I make my payment?

No, as long as you make it within grace period.